Munchly customer orders
Refund & cancellation policy
Cancellation is simplest before a restaurant accepts. After work has started, Munchly reviews order progress so customers, restaurants, and riders are treated fairly.
Before the restaurant accepts
You can cancel for a full refund before the restaurant accepts your order.
After the restaurant accepts
Cancellation may need review because the restaurant may have started preparing your meal. The app shows the expected refund outcome before you submit.
When preparation has started
Food costs may be retained when the restaurant has already started preparing your order. If Munchly, the restaurant, or the delivery process caused the issue, support will review it fairly.
When a delivery rider is involved
Once a rider is assigned, arrives, picks up, or starts delivery, cancellation may affect rider and restaurant compensation. These cases are reviewed by support.
Refund preference
When a refund is available, you can choose whether you prefer the refund to your original payment method or as Munchly points.